Enabling Customers Engagement and Collaboration for Small and Medium-sized Enterprises in Ubiquitous Multi-channel Ecosystems

Authors: 
Fensel, A., Toma, I., Garcia, J.-M., Stavrakantonakis, I., Fensel, D.
Published in: 
Elsevier, 2014. ISSN: 0166-3615.
Publication Date: 
July, 2014